Shipping & Returns
Due to COVID-19 and the current global pandemic, you may experience shipping delays outside of our control. Thank you so much for your understanding and patience!
*Please note, STANDARD SHIPPING will not provide tracking. Shipping upgrade options are available at checkout to easily track your parcel.
In an effort to reduce environmental impact we do not include paper invoices with online orders. Order confirmations and shipping confirmations received by email will effectively act as your purchase receipt.
It is the responsibility of the buyer to ensure all information provided is accurate. Bungalow Blue Collection is not responsible for miss-shipments due to inaccurate shipping information provided by the buyer.
Where do we ship?
We are a Canadian company, and currently ship within Canada and the United States.
Standard shipping, flat rate express shipping and free shipping over $65 is available within Canada. Costs for shipping into the United States will be calculated at checkout.
Estimated Delivery Times
Delivery times provided are estimations only and are not guaranteed. They will always be estimated in business days. Once in the hands of the shipping service selected, arrival times are out of our control.
Following order placement, you will receive an 'Order Confirmation' email. Order processing times are generally within three to five (3-5) business days. In the event of a processing delay caused by unexpected circumstances beyond our control, we will notify you to let you know of the delay and expected order fulfillment. Once your order has been processed you will receive an email letting you know its on its way.
Order Cancellation or Changes
We start processing your order as quickly as possible to ensure it arrives to you in a timely manner. Due to this we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email within 24 hours of placing your order at firstname.lastname@example.org and we will do our best to accommodate your request.
Your happiness is so important to us! Don’t hesitate to let us know if you are not satisfied with your Bungalow Blue Collection product by contacting email@example.com.
Hair accessories purchased on our website can be returned within 30 days of the shipping date, not including sale items. Scrunchies and hair accessories must be returned unwashed, unworn and in their original condition with their original tags. Product condition is left to the discretion of Bungalow Blue Collection. Once received and product is deemed free of any damage, a refund will be issued to the original method of payment used to make your purchase. Shipping charges and duties are not for refund.
Please email firstname.lastname@example.org for any return inquiries.
Please allow 2-3 weeks for processing your return.
Online orders are not eligible for exchanges.